What has happened to this company?? They sent to wrong product! I am very disappointed and sad. When I first started ordering from them I could talk to someone if there was a problem. Now I can’t get in touch with anyone😢 This company has great products but don’t try to buy if they are having a sale because you might not get what you pay for. I ordered the 5000MG but I received 350MG that is a HUGE DIFFERENCE!! I am on a very small income, all I want is what I paid for🥺
...and I have to say I'm a little disappointed. I placed an order a week ago and it's still not in transit. I feel like I paid for Priority Mail for nothing. I guess it will eventually get here but I will likely not be purchasing through this company again.
I ALWAYS GET THE DELTA 8/9 GUMMIES THAT I LOVE...I ALWAYS GET THE RUBY GRAPE FRUIT. THE FIRST TIME I TRY ANOTHER FLAVOR...MY ORDER IS INCORRECT...I ORDERED TWO BOTTLES...ONE OF THE BOTTLES WAS WRONG BUT IT WAS WAY PAST 10 DAYS SO I HAD TO TAKE THAT ON THE CHIN...
I JUST ORDERED 2 MORE....IM JUST SAYING I HOPE I GET WHATS ON MY ORDER SLIP....THOSE GUMMIES ARE SO NICE I DONT EVEN SHOP FOR EDIBLES ANYMORE....GOOD JOB GUYS & GALS..
Never had any issues til now. I ordered a cart and was sent a disposable instead. Which is ok I guess since it has more in it but I don't like disposables since they tend to leak at the top. I'm still pretty upset about it. Other then that I've never had any issues with them. Always quick on the orders and usually accurate.
Hello Jaileen,
Thank you for taking the time to leave a review. We apologize for the mix-up with your recent order and understand your frustration. Our team strives to provide accurate and efficient service, and we apologize for any inconvenience caused. We would be happy to assist you further with this issue. Please reach out to our customer service team at help@urb.shop and they will take care of it for you. Thank you for your understanding.
Regards,
URB
After 2 weeks of use, resin was coming out of the nozzle. Product is flowed. Lots of reviews complaining about the same thing.
Hello Juan,
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the resin leaking from the mouth piece. We understand how frustrating this can be, and we would like to assist you with this issue. Please reach out to our customer service team at help@urb.shop for further assistance. We will do our best to help resolve this matter for you. Thank you for your feedback.
Regards,
URB