Urb Miles

With Urb Miles, you'll embark on a journey of rewards. You can earn miles with each purchase as well as bonus opportunities that can be redeemed as coupons towards future purchases.

Create an account with Urb, and you will be automatically enrolled.

There is no fee to join.

1. Everyday Purchases: Earn anywhere from 10-30 Urb Miles for every $1 spent based on your Tier Status.

2. Referral: Refer friends and earn rewards for every successful referral.

3. Bonus Miles: Complete different activities and collect rewards. Simple as that!

4. Flight Tiers: Level up as you order to get up to 3x Urb Miles plus milestone bonuses!

Depending on what tier you’re in, you can earn anywhere from 10-30 Urb Miles per $1 spent.

Urb Miles do not expire.

Yes, you will earn the net amount after a sale or promotion discount is applied.

Click on the Urb Miles button located in the lower left corner with the gift box icon.

You can use your Urb Miles to redeem cash coupons, free shipping, and other special rewards.

1. Click on the Urb Miles button located in the lower left corner with the gift box icon.

2. Click on Redeem Miles

3. In the Redeem section Select the coupon you want to redeem

4. Click Redeem

5. In the Coupons section, select the coupon you want to use

6. You can click Apply Coupon and it will automatically be added to your check out OR copy code and paste in Discount Code field at checkout

Rewards can’t be combined with other promo codes.

No, rewards cannot be redeemed for cash.

Yes! One of the great perks of Urb Miles is being able to stack your coupons during select sales and promotions. However, rewards cannot be combined with other promo codes.

Just log into your regular account located at the top right corner of the or on the Urb Miles widget in the lower left corner.

Your Urb Miles would be refunded along with the payment.

There are 4 Flight Tiers: Economy, Main Cabin, Premium, and First Class.

With each order, you move closer to reaching the next tier, with milestone bonuses when you reach a new tier.

No, they do not.

Tier status can be revoked if there is a violation of the terms and conditions for the company or Urb Miles.

Within 24 hours of purchase.

Please contact customer service if you don’t see points after 24 hours.

Go to your Urb Miles widget, and click on the section titled "Flight Tiers."

1. The Urb Miles program is open to individuals at least 21 years of age.

2. Enrollment in the Program is free. To enroll, you must create an account on Urb's website.

3. Urb Miles earned have no cash value and cannot be redeemed for cash.

4. Urb Miles can be redeemed for discounts, products, or other rewards as specified on the Urb website

5. Redemption options and point requirements are subject to change at Urb's sole discretion.

6. Points are non-transferable and can only be redeemed by the account holder.

7. Urb reserves the right to adjust point balances, cancel accounts, or terminate participation if fraudulent activity is suspected.

8. The Urb Miles program is subject to all applicable laws and regulations.

9. Urb is not responsible for any technical failures, unauthorized access, or any other errors that may affect your participation in the Urb Miles program.

10. Urb reserves the right to change the Rewards program and its policies without prior notice or consent.

11. In no event shall Urb be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the Program.

12. By enrolling and participating in the Urb Miles program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you violate the terms and conditions of the company or the Urb Miles program, Urb reserves the right to adjust point balances, cancel accounts, or terminate participation.

No.

Your Urb Miles will be forfeited.

There will be promotions where you have the opportunity to earn boosted Urb Miles with purchases.

For quick notifications on special promotions, sign up for our email newsletter (bottom of the page) and follow Urb on Instagram @fly.urb.

You can also visit the Urb website to see the latest sales promotions.

When you refer a friend using your personal referral link, they’ll receive a 20% off coupon to use on their first order directly after entering their email through the referral link.

Once they sign up and place their first order, you’ll receive a 20% off coupon for your next purchase. Plus, for every 5 friends you refer, you’ll earn 2,500 Urb Miles!

You can contact our Customer Service team via email (help@urb.shop), or by phone (844-454-3833) on Monday through Friday 9AM - 5PM CST.