FAQ

Powering On & Off:

• Quickly press the leaf button five (5) times to turn the device ON or OFF.
• When turning ON: The light will flash three (3) times, displaying the battery percentage.
• When turning OFF: The light will flash three (3) times without displaying the battery percentage. 

Charging:

• Your device comes pre-charged but can be recharged using a USB-C cable (not included).
• Charging time: 3-4 hours.
• Charging indicator: Displays battery percentage, with the battery icon flashing below. 
• Fully charged: The battery percentage will still be displayed, but the battery icon will stop flashing.

Voltage Settings:

• High: 3.5V
• Medium: 3.3V
• Low: 3.0V (Recommended)
• Tip: For the best experience, use the Low (Red) setting to prevent coil burning and device malfunction.

Preheating for Clogs:

• Press the button twice (2x) to activate preheating at 1.8V.
• While preheating, take a few gentle pulls without pressing the button.
• Stop preheating once the coil clears to restore proper airflow.

Usage Tips:

• Lower voltage settings help conserve oil, making your product last longer.
• Higher voltage settings increase oil consumption, causing the distillate to deplete faster.

Once your device is ON, hold the button down and puff away! Increase your dose by taking more hits to achieve the desired psychoactive experience. If you have further questions or concerns, feel free to reach out to us for assistance! 

Preheating for Clogs:

• Press the button twice (2x) to activate preheating at 1.8V.
• While preheating, take a few gentle pulls without pressing the button.
• Stop preheating once the coil clears to restore proper airflow.

Usage Tips:

• Lower voltage settings help conserve oil, making your product last longer.
• Higher voltage settings increase oil consumption, causing the distillate to deplete faster.

Once your device is ON, hold the button down and puff away! Increase your dose by taking more hits to achieve the desired psychoactive experience. If you have further questions or concerns, feel free to reach out to us for assistance! 

How to Use:

• To turn ON/OFF, press the leaf button quickly five (5) times.
• ON - Green flashes three (3) times. 
• OFF -  Red flashes three (3) times.

Charging:

• Comes charged; recharge using USB-C cord (not included).
• Charging time: 3-4 hours.
• Charging indicator: Flashing green light.
• Fully charged: Solid green light.
• Dead Battery: Red light flashes ten times (10x)

Voltage Settings:

• Green: High (3.5), Blue: Medium (3.3), Red: Low (3.0).
• For best experience: Use the low (red) setting to avoid coil burning or further malfunctioning.

Preheating for Clogs:

• Press button twice (2x) for preheating at 1.8 voltage.
• During preheat, take a few pulls without activating the battery. Stop preheating once the coil clears. This can help create suction and draw out any clogs.
• *Note: Only use pre-heat when the device is clogged.

Additional Tips:

• Using the device on the lowest setting reduces the oil consumption. 
• Using the device on the highest setting will increase the oil consumption, resulting in the distillate running out quicker. 

Once your device is ON, hold the button down and puff away! Increase your dose by taking more hits to achieve the desired psychoactive experience. If you have further questions or concerns, feel free to reach out to us for assistance! 

Powering On & Off:

• Quickly press the leaf button five (5) times to turn the device ON or OFF.
• When turning ON: The light will flash three (3) times, displaying the battery percentage.
• When turning OFF: The light will flash three (3) times without displaying the battery percentage. 

Charging:

• Your device comes pre-charged but can be recharged using a USB-C cable (not included).
• Charging time: 3-4 hours.
• Charging indicator: Displays battery percentage, with the battery icon flashing below. 
• Fully charged: The battery percentage will still be displayed, but the battery icon will stop flashing.

Voltage Settings:

• High: 2.8V
• Medium: 3.0V
• Low: 3.3V (Recommended)
• Tip: For the best experience, use the Low (Red) setting to prevent coil burning and device malfunction.

Preheating for Clogs:

• Press the button twice (2x) to activate preheating at 1.8V.
• While preheating, take a few gentle pulls without pressing the button.
• Stop preheating once the coil clears to restore proper airflow.

Usage Tips:

• Lower voltage settings help conserve oil, making your product last longer.
• Higher voltage settings increase oil consumption, causing the distillate to deplete faster.

Once your device is ON, hold the button down and puff away! Increase your dose by taking more hits to achieve the desired psychoactive experience. If you have further questions or concerns, feel free to reach out to us for assistance! 

Battery Not Charging

When charging, ensure you are using the correct USB-C charging cable (not included).

Device Not Producing Vapor

First, ensure the device is fully charged. If the issue persists, attempt the clogging tips below.

Device is Clogged

• 1.5ML, 3ML, 4ML, and 6ML Disposables: If resistance is felt during a hit, indicating a possible clog, press the button twice to activate preheat at a 1.8 voltage setting. Pull on the device during preheat without activating the battery, and stop the preheat once the coil clears. **Note: Only use preheat when the device is clogged.
• Preheating should be done the absolute minimum amount possible. A couple seconds and you should be good to go. Sometimes you only need to preheat the initial hit of the disposable to allow the oil to saturate the coil but after that the oil should fill into the coil behind itself and resaturate it after every hit.

Device Overheating

Discontinue use immediately. Let the device cool down before attempting to use it again. If the problem persists, contact our customer service team.

Strange Taste or Burnt Flavor

• This could be a sign of a depleted or burnt-out coil. Ensure the device is adequately charged and stored properly, and if the issue persists, consider replacing the disposable.

Tips to Prevent a Strange Taste or Burnt Flavor

• No Back-to-Back Puffs: Even on the lowest voltage setting, it's recommended to take light hits and avoid taking hits back-to-back. This is crucial because excessive, consecutive hits can cause the coil to overheat, potentially leading to oil shooting out of the mouthpiece.
• Use the lowest voltage setting: Opt for the lowest voltage setting (on the battery) when using the device. This can prevent the coil from burning and the oil from moving excessively.

Inconsistent Battery Life

Check for any debris or foreign material around the battery connection points. Clean the contacts with a dry cotton swab. If the issue continues, it may be time to replace the disposable.

If you've tried these steps and still experience issues, our customer service team is here to help!

Please reference our shipping and returns page for our policies regarding product issues, and don't hesitate to reach out to us at help@urb.shop, and we'll be happy to assist you during our business hours (Monday to Friday, 9 am to 5 pm CST).

Teal Urb 3ML:

• Flashing Twice  - Device has been in use for an extended amount of time 
• Flashing Red 10 Times - Device is dead
• Fading In/Out Green Light - Device is charging
• Solid Green Light - Device is fully charged

There are three different voltage settings with these disposables and this can be changed by pressing the button (3) times.

Green is the highest voltage (3.5v)

Blue is the medium voltage (3.3v)

Red is the lowest voltage (3.0v)

* For best experience, we recommend using only the low temp (red) setting to avoid burning of the coil or further malfunctioning. 

Proper storage ensures the longevity and quality of your hemp-derived disposables. Here are some guidelines to follow:

Keep it Upright: 

• Store your disposable in an upright position to prevent any oil leakage. Storing the cartridge upright and securely capped minimizes the risk of leakage. This ensures that your product stays where it belongs – in the cartridge.

Store in a Cool, Dark Place:

• A dark space for storage prevents light from degrading the products over time and causing oxidation of the distillate to occur. Opt for a storage space that’s sealed off and dark.

Avoid High Temperatures:

• Extreme temperatures, both hot and cold, can impact the composition of the disposable. Store them in a place with a moderate and consistent temperature. Store your cartridge in a cool, dry place away from direct sunlight and heat or A/C sources. 
• Exposure to air, light, and extreme temperatures can impact the viscosity of the oil, potentially causing clogs or affecting the overall vaping experience, and can also degrade the quality of the product over time.

By following these storage guidelines, you can preserve the quality and effectiveness of your disposables. If you have specific questions about storage or encounter any issues, feel free to reach out to our customer service team during business hours (9am-5pm) at help@urb.shop for personalized assistance.

All of our devices come charged but can be recharged using a “USB-C” charging cord. 

This device fully charges in about 3-4 Hours depending on the battery level. 

Charging cords are not included with the purchase of disposable and will need to be purchased separately. Unfortunately, Lifted Made does not have charging cords available for purchase on our website however; cords can be purchased at most gas stations, retail stores, and even online! 

Our products are entirely free of harmful fillers such as Vitamin E Acetate, PG, VG.

See our Certificate of Analysis for our third-party potency and full-panel toxin test results. 

Our disposable devices cannot be refilled, and we do not have replacement pods available for purchase. 

For your own safety, please do not try to open the device, as it is meant to be a single-use experience.

If the device stops producing vapor, tastes burnt or harsh, it’s time to discard the disposable.

There are also a few things you can do to ensure the vape lasts as long as possible – and here are a few suggestions.

• Keep your vape properly cleaned and maintained: Regularly clean and maintain your vape to optimize efficiency. Accumulated residue and dirt can decrease performance, leading to quicker depletion of vape juice and more frequent cartridge replacements, ultimately costing you more in the long run.
• Use the lowest voltage setting: Use the lowest voltage setting on your battery to prevent coil burning and excessive oil consumption.
• Take smooth, gentle puffs: Vape with smooth, gentle puffs to maximize the amount of vape juice inhaled while minimizing waste. Avoid puffing too hard or too quickly, as this can lead to inefficient vaporization and potential clogging. Instead of inhaling deeply into your lungs, take small sips of vapor into your mouth. Then, after breathing it out to create that cool, smoky effect, you can slowly inhale the rest. This method requires a little more patience than deep lung hits, but slowing down your breath will lessen irritation and save you from coughing fits.
• Store your vape properly: Store your vape upright to minimize leakage and ensure that distillate collects at the bottom of the cartridge near the heating element, reducing waste. Keep your vape in a cool, dry environment to prevent evaporation or degradation of the juice. Avoid storing it in overly hot or cold conditions, as extreme temperatures can affect the viscosity of the juice and the performance of the battery.

Implementing these practices will not only extend the lifespan of your vape but also enhance your vaping experience.

Once a disposable device is removed from its packaging, it’s not possible to determine the specific strain, flavor, or blend, as we use various distillate blends across the same type of disposables and cartridges.

For future reference, we recommend labeling your disposables or cartridges with a permanent marker as soon as you open them. To prevent smudging, cover the labeled area with clear tape—this makes it easier to identify and keep track of your devices.

Coughing is your body's way of expelling irritants, and luckily there are ways to minimize it:

1) Take shallower, shorter hits:

Inhale gently and take short hits (around 3 seconds) to prevent clogging and irritation. Fast, deep hits can pull distillate into the chamber, causing blockages and harsher throat hits.

2) Inhale into your mouth, not your lungs:

Instead of deep lung hits, draw vapor into your mouth first, then slowly inhale or exhale. This reduces throat irritation and coughing.

3) Only use the device on the recommended voltage setting:

High heat can burn the concentrate, causing harsh hits and throat irritation. Stick to the recommended voltage (Low 3.0V) for smoother hits. 

4) Stay Hydrated: 

Vaping can dry out your mouth and throat (aka "cottonmouth"). Chewing sour candy or drinking water can help increase saliva and prevent coughing.

Still having issues?

Everyone’s body reacts differently. If vaping isn’t working for you, try our edible products! 

Remember that everybody is different. If vaping isn’t working for you, try switching it up! We offer plenty of alternatives to inhalable devices including gummies, chocolates, and lozenges!

Follow these steps for a seamless experience: 

• Attach the Cartridge: Gently remove the protective cap to expose the threading on your cartridge. Screw the cartridge onto the 510 thread of your battery, whether it’s your own personal battery or an Urb 510 Clicker Battery. Turn it clockwise until snug, but be cautious not to over tighten. Over-tightening the cartridge onto the battery can create a vacuum effect, making it harder for the oil to flow smoothly.
• Power On Your Battery: Turn on your 510 thread battery according to its specific instructions. This usually involves pressing a button a certain number of times. To turn on your Urb 510 Clicker Battery, click the button 5 times. 
• Adjust Settings (if applicable): Some batteries have adjustable settings. If needed, adjust the voltage or temperature settings based on your preference. For the best experience, we recommend using only the lowest voltage setting to avoid burning of the coil or further malfunctioning. 
• Inhale Gently: Once your cartridge is securely attached, take a slow and gentle inhale while holding the button on your battery down. 
• Monitor Usage: Keep an eye on the remaining product in your cartridge. When it’s running low, it’s time to consider a replacement. 

Remember, if you ever have questions or encounter any issues, our customer service team is here to help! Reach out to us at help@urb.shop, and we’ll be happy to assist you during our business hours (Monday to Friday, 9 am to 5 pm CST).

We understand that a clogged cartridge can be frustrating, but don’t worry; we’re here to help you troubleshoot. Follow these steps to unclog your cartridge: 

Check the Battery: 

• Ensure that your 510 thread battery is fully charged and functioning properly.

Inspect the Cartridge: 

• Examine the cartridge for any visible blockages. If you see anything obstructing the airflow, carefully remove it using a small tool or by gently tapping the cartridge on a solid surface.
• During storage or normal use, a small amount of sticky light brown residue can accumulate at the terminal or threads. It can be removed by lightly cleaning the area with a cotton swab dipped in isopropyl alcohol. Avoid using too much alcohol, the goal is to pick up the residue with the swab’s tip. This may need to be repeated several times, but repeat until no more residue comes off on the swab. Let the alcohol dry completely before using the cartridge. 

Adjust the Battery Settings: 

• If your battery has adjustable voltage settings, try lowering or increasing the power to find the optimal setting for your cartridge.

Warm the Cartridge: 

• Gently warming the cartridge can sometimes help unclog it. Use your device’s pre-heating setting (if applicable) or hold the cartridge in your hands for a few minutes. 

Clear the Airflow Path: 

• Use a paperclip or a similar tool to clear the airflow path. Insert it carefully into the mouthpiece end and gently wiggle it to remove any blockages.

Prime the Cartridge: 

• Take a few short inhales without activating the battery. This can help create suction and draw out any clogs.

If you’ve tried these steps and still experience issues, our customer service team is here to help!

Please reference our shipping and returns policies regarding product issues, and don’t hesitate to reach out to us at help@urb.shop, and we’ll be happy to assist you during our business hours (Monday to Friday, 9 am to 5 pm CST).

Keep it Upright:  

• Store your cartridge in an upright position to prevent any oil leakage. Storing the cartridge upright and securely capped minimizes the risk of leakage. This ensures that your product stays where it belongs – in the cartridge.

Keep the cartridges out of the light:

• A dark space for storage prevents light from degrading the products over time and causing oxidation of the distillate to occur. Opt for a storage space that’s sealed off and dark.

Avoid high or low temperatures:

• Store your cartridge in a cool, dry place away from direct sunlight and heat sources. Extreme temperatures can impact the viscosity of the oil and may lead to leakage or clogging. Make sure not to store your cartridges near a heat vent in your home, on a windowsill, in your car’s glove box on a hot day, etc.. Exposure to air, light, and extreme temperatures can impact the viscosity of the oil, potentially causing clogs or affecting the overall vaping experience, and can also degrade the quality of the product over time.

Keep the terminal (the part that contacts the battery) and threads clean:

• During storage or normal use, a small amount of sticky light brown residue can accumulate at the terminal or threads. It can be removed by lightly cleaning the area with a cotton swab dipped in isopropyl alcohol. Avoid using too much alcohol, the goal is to pick up the residue with the swab’s tip. Multiple passes may be needed – just repeat until no more residue comes off on the swab. Let the alcohol dry completely before using the cartridge. 

If residue has built up, or the cartridge hasn’t been used in a while, the ball or valve that regulates the liquid can get stuck. If cleaning won’t allow it to move, you may want to apply light pressure to the valve with a small blunt tipped object like a toothpick. After loosening it, another cleaning may be warranted. 

By following proper storage practices, you extend the overall shelf life of your cartridge, allowing you to enjoy its benefits for a more extended period. Remember, if you have any further questions or concerns, our customer service team is here to help. Contact us at help@urb.shop during our business hours (Monday to Friday, 9 am to 5 pm CST).

Our 2.2ml Cartridges are compatible with most “510 Thread” batteries, we recommend purchasing a “stick” battery as some batteries will not fit the width of the 2.2ml cartridges. The width of our 2.2ml cartridges are about 13.69mm. 

Batteries are not included with the purchase of cartridges and will need to be purchased separately. Our 510 Clicker Battery is now available for any 1 – 3 gram cartridges.

The general range is 3.3-3.8 volts. Some consumers prefer a little lower around 2.7-2.8 volts to use the distillate more slowly and to prevent the distillate from burning.

Batteries vary and a best practice would be to start lower and slowly raise the voltage to find the optimal setting.

Before using your vape cartridge, it’s crucial to ensure proper priming to avoid burning the coil and experiencing an unpleasant taste during vaping. Follow these steps:

Check Intake Holes: 

• Verify that all four intake holes at the base of the cartridge are completely covered with oil. If not covered, refrain from using the cartridge until the holes are fully saturated.

Wait or Accelerate the Process: 

• If the intake holes are not covered, you can wait for the oil to naturally fall and saturate the coil (may take over 24 hours). To expedite the process, use a hairdryer or heat gun to warm the bottom half of the cartridge for 30 seconds until the intake holes are covered.

To avoid a burnt taste, consider the following tips: 

Voltage Settings: 

• Begin with a lower voltage setting on your 510 thread battery. Gradually increase the voltage until you find the optimal setting, preventing the oil from overheating and producing an unpleasant flavor.

Activation Intervals: 

• Inhale while activating the battery to prevent the oil from overheating. Avoid prolonged activation without inhaling; take short, controlled puffs for even vaporization.

Monitor Oil Levels: 

• Maintain an adequate oil level in the cartridge to prevent exposure of the heating element to air. Replace the cartridge before the oil reaches critically low levels. 

Avoid Over Tightening: 

• Screw the cartridge onto the battery until snug to ensure proper airflow. Avoid over-tightening to prevent a vacuum effect that can lead to oil flooding and a burnt taste.

These guidelines will help you enjoy a consistently smooth vaping experience with our Urb Finest Flowers products. If you have further questions or concerns, feel free to reach out to our customer service team at help@urb.shop during our business hours (Monday to Friday, 9 am to 5 pm CST).

Activate your battery with one simple click. This 650mAh battery features a 10 second preheat setting to combat clogged cartridges. Try the variable heat settings to customize your experience. Easily charge your battery with the included Type-C charging cable. One full charge lasts about 5-6 hours. Use the magnetic connector to fit any 1 to 3 gram cartridges.

Click Settings: 

• 5 clicks (On/Off)
• 2 clicks (Pre-Heat at 1.8V)
• 3 clicks (Change Voltage Setting)

Voltage Settings: 

• Green is the highest voltage (3.5V) – LED Indicator Blinks Twice
• Blue is the medium voltage (3.3V) 
• Red is the lowest voltage (3.0V) – LED Indicator Blinks Once

Connect the magnetic connector with the threads closest to the bottom of the cartridge.  

*Caution: Using the preheat settings can heat the magnetic connector. Wait for the cartridge to cool before disconnecting the connector from the cartridge base. 

To open your Skybites jar, please follow these steps:

• Press down firmly on the lid, with the palm of your hand.
• While pressing down, twist the lid to the left.
• Once loosened, pull up to lift the lid off.

Proper storage of Urb products is important. It can limit exposure to environmental factors that cause these products to degrade more quickly. It’s pretty simple, too. 

To make your Urb edibles last as long as possible, you should: 

Limit exposure to humidity.

Keep your Urb products in a dry place. A drawer or cabinet can work especially well because it also helps to address our next point.

Keep them out of the light. 

A dark space for storage prevents light from degrading the products over time. Opt for a storage space that’s sealed off and dark.

Avoid high temperatures. 

High temperatures can also cause the edibles to lose potency. Don’t store your edibles near a heat vent in your home, on a windowsill, or in your car’s glove box on a hot day. Optimal storage is in a refrigerator, but storage in a room temperature area is fine otherwise. 

Only open products when you’re ready to use them.

If you tend to make an occasional large purchase, it is recommended to resist the temptation to sample everything when it arrives. Work your way through a package of gummies, chocolate, etc. before moving on to the next product or flavor.

All of our edible products come with serving size instructions. Follow the serving size instructions and remember to go slow. Edibles kick in slowly, but will last long so don’t take too many to start! 

In most cases, edibles will begin kicking in about 30 minutes. However, depending on the individual, it may take up to several hours for the edible to break down and release the cannabinoids. 

There are many ways you can use flower including; smoking it, cooking with it, and much more!

Hemp flower works best when it’s fresh, so you’ll want to store your nugs properly to extend their shelf life and experience the potency and flavors at their best stage. 

It is not recommended to keep your flower in the fridge or freezer. By keeping in the freezer or fridge you might be exposing your buds to different temperatures and terpenes leave the buds every time you open the jar or container. Unless, you live in a place that is really hot during the summer or you have no other place to store it, It’s recommended to skip the fridge or freezer entirely. 

Urb’s flower comes in air-tight glass jars accompanied by a 2-way hydration pack which helps assist with humidity control and helps prevent the buds from losing their potency or flavors.

Dark, cool places are the best to prevent too much exposure from light, moisture, or changes in temperature. Avoid sunlight, heat and excessive exposure to air. 

With Urb Miles, you'll embark on a journey of rewards. You can earn miles with each purchase as well as bonus opportunities that can be redeemed as coupons towards future purchases.

When you refer a friend using your personal referral link, they’ll receive 20% off coupon to use on their first order directly after entering their email through the referral link. 

Once they sign up and place their first order, you’ll receive a 20% off coupon for your next purchase. Plus, for every 5 friends you refer, you’ll earn 2,500 Urb Miles! 

Create an account with Urb, and you will be automatically enrolled.

1. Everyday Purchases: Earn anywhere from 10-30 Urb Miles for every $1 spent based on your Tier Status.

2. Referral: Refer friends and earn rewards for every successful referral.

3. Bonus Miles: Complete different activities and collect rewards. Simple as that!

4. Flight Tiers: Level up as you order to get up to 3x Urb Miles plus milestone bonuses!

Depending on what tier you’re in, you can earn anywhere from 10-30 Urb Miles per $1 spent.

Urb Miles do not expire.

Yes, you will earn the net amount after a sale or promotion discount is applied.

You can use your Urb Miles to redeem cash coupons, free shipping, and other special rewards.

1. Click on the Urb Miles button located in the lower left corner with the gift box icon.

2. Click on Redeem Miles

3. In the Redeem section Select the coupon you want to redeem

4. Click Redeem

5. In the Coupons section, select the coupon you want to use

6. You can click Apply Coupon and it will automatically be added to your check out OR copy code and paste in Discount Code field at checkout

Rewards can’t be combined with other promo codes.

Just log into your regular account located at the top right corner of the or on the Urb Miles widget in the lower left corner.

Your Urb Miles would be refunded along with the payment.

Tier status can be revoked if there is a violation of the terms and conditions for the company or Urb Miles.

Within 24 hours of purchase.

Please contact customer service if you don’t see points after 24 hours.

Go to your Urb Miles widget, and click on the section titled "Flight Tiers."

1. The Urb Miles program is open to individuals at least 21 years of age.

2. Enrollment in the Program is free. To enroll, you must create an account on Urb's website.

3. Urb Miles earned have no cash value and cannot be redeemed for cash.

4. Urb Miles can be redeemed for discounts, products, or other rewards as specified on the Urb website

5. Redemption options and point requirements are subject to change at Urb's sole discretion.

6. Points are non-transferable and can only be redeemed by the account holder.

7. Urb reserves the right to adjust point balances, cancel accounts, or terminate participation if fraudulent activity is suspected.

8. The Urb Miles program is subject to all applicable laws and regulations.

9. Urb is not responsible for any technical failures, unauthorized access, or any other errors that may affect your participation in the Urb Miles program.

10. Urb reserves the right to change the Rewards program and its policies without prior notice or consent.

11. In no event shall Urb be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the Program.

12. By enrolling and participating in the Urb Miles program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you violate the terms and conditions of the company or the Urb Miles program, Urb reserves the right to adjust point balances, cancel accounts, or terminate participation.

Your Urb Miles will be forfeited.

No.

Please reference our shipping and returns policies regarding order issues. 

When you shop with Urb, you can expect your package to be shipped in a plain, cardboard box, with a shipping label showing our business name (Lifted Made) and business address.

An adult signature (21+) will be required upon delivery for orders containing disposables and/or cartridges.

There’s generally no need for concern, as our team is actively working to deliver your order as quickly as possible. If your order is still processing after 1-5 business days, it may be due to high demand or stock availability.

Please keep in mind that we are out of the office on weekends and major 

If a product becomes unavailable in your order, we will attempt to contact you for an alternative replacement item or, at our discretion, remove the item from your order and issue a refund to the original payment method.

Due to the nature of our products, Urb only ships our products within the United States. 

Processing times may be extended during holidays, re-stocks, releases, and promotions. 

If your order is still processing after 1-5 business days, it may be due to high demand or stock availability. 

It’s essential to note that orders are processed in the sequence they are received. Opting for Expedited Shipping does not prioritize your order in the processing queue; it pertains to the time your package takes to reach you after being handed over to the carrier.

Shipping times depend on the carrier, distance, and package content. Once your order is shipped, we are no longer responsible for delivery times, as various factors can affect them.

Shipping times are estimates. Once an order is in the hands of a carrier, we cannot make guarantees about delivery times.

Please be aware that due to the high volume of packages handled, tracking information may not be updated for several days. Any errors or delays caused by the carrier (USPS or UPS) must be addressed by contacting the carrier directly. 

For more comprehensive details related to the shipping and tracking of your order, please reference our shipping and returns policy. 

After our team completes the fulfillment of your order, a shipping confirmation email containing a tracking number will be sent to you. 

Occasionally, if you are a first-time customer or have specific email filters in place, your order notifications might end up in your Spam/Junk folder. Gmail users may find these notifications in their ‘Important’ or ‘Updates’ folder. To ensure timely receipt of our communications, consider saving our email addresses (help@urb.shop & accounts@urb.shop) as contacts in your email platform.

We’ll make every effort to accommodate order cancellation requests, but we cannot guarantee they will be seen before shipment. Only unshipped orders can be canceled for a full refund. To cancel an unshipped order, please contact our customer service team with your order number.

Once your order begins shipping, we cannot change customer details related to the order. To address concerns after pickup, please contact the assigned carrier directly.

All shipping methods and rates are listed when you place your order at check out. 

Shipping rates are determined by the carrier, the distance, and the weight of your package. 

Free shipping on orders of $99 or more.

This error message may appear when there are items in your cart that are restricted in the state you are shipping to. Please check our shipping restrictions for a list of states where we cannot currently ship certain products or cannabinoids to.

If restrictions do not apply in your case, please reach out to our customer service team with a brief description of your issue. 

Hemp-derived products were made legal under the regulations outlined in the 2018 Farm Bill. However, individual states have the ability to restrict these types of products according to their own laws. 

While several states have embraced legalization, it’s essential to acknowledge that the legal status of hemp-derived products is not automatically guaranteed in your state. Furthermore, hemp-derived products may face varying state-imposed restrictions depending on the cannabinoid.

For more information on the legality of our products in your state, please review our shipping restrictions.

Absolutely– we prioritize quality and transparency! All Urb products undergo rigorous third-party testing to ensure they meet our high standards and are safe for consumption.

Urb’s products are only intended for individuals aged 21 and above. Always follow the recommended dosage provided on the product label and use products responsibly.

You can view all our third-party lab tests on our Certificate of Analysis page.

Statements can vary based on your financial institution. Typically, the charge will be displayed as LIFTED LIQUIDS or LIFTED LIQU.

It’s a third-party lab report that not only reveals the cannabinoid content of the product but it also has results for any contaminants such as solvents, pesticides, and heavy metals.

This is probably the most important factor when purchasing hemp-derived THC products. Urb posts full-panel COAs for every product we manufacture and sell, as we fully stand behind our product and its efficacy and what we portray the product to contain. We advise caution against buying any products that do not have a full-panel COA from a third-party lab posted. 

We advise that the use of our products may result in a positive drug test result. 

Hemp-derived products are structurally similar to marijuana-derived products, when the test is done, it will show you have consumed cannabis, without classifying if it was hemp-derived or marijuana-derived.

No, we do not offer discounts for bulk orders. 

As per our disclaimers, by placing an order through Urb’s website you agree to be, and represent to Urb that you are, at least 21 years of age or older.

We currently accept Visa, Mastercard, and Discover through our website.

Here is an insider scoop on Urb’s Oregon hemp farm: While our farm is not officially organic, it is organically grown with absolutely no pesticides or chemicals involved. 

We call it “sun grown” which means outdoor harvested (unless specified that it is indoor grown) and cured to perfection with no pesticides or chemicals involved. Every one of our plants is harvested by hand and with care. After harvest, the flower is taken straight from the farms to our packaging facilities, ensuring that our bud stays as fresh as possible.