Our shipping department operates Mon-Fri, 9 AM–5 PM CST (holiday hours may differ). We are not in operation over weekends. Most orders are processed within 1–3 business days, though processing times may increase during: promotions or sales, product launches or restocks, holidays, high-volume periods.
The selected shipping method does not include processing times, it begins once the package has been handed off to USPS. After fulfillment, your tracking information will be sent to the email address provided at checkout.
Expedited Shipping
USPS Priority Mail are prioritized in our order queue, ensuring faster fulfillment. Same-day fulfillment is not guaranteed, especially for orders placed after business hours or during high-volume periods.
End-of-Week & Weekend Orders:
Orders placed late in the week (Friday or over the weekend) will typically ship the following week, depending on volume and stock availability. We appreciate your patience and understanding.
On Hold Orders
We reserve the right to verify any orders validity, which can delay the processing time. Any order that needs to be verified will be placed on hold while we contact and await a response from the customer. If no response is received within a few business days, the order may be canceled.
Adding or Removing Items
We are unable to add items, exchange items, or modify product selections in your order. If your order has not shipped yet, you may contact support at help@urb.shop to request removal of an item.
Address Updates (Processing/Unshipped Orders)
Email help@urb.shop with your order number (URB-XXXXX) and full new address. We will do our best to update the address before shipment, but changes cannot be guaranteed once processing begins.
Address Updates (Fulfilled/Shipped Orders)
After shipment, we are unable to change the delivery address. If eligible, you can use USPS services such as:
Hold For Pickup Service (Free)
Package Intercept (Fees may apply)
Going out of Town? USPS Hold Mail Service
Please double-check your name, address, and all other details before submitting your order.
Processing Orders (Unshipped)
Unshipped orders can be cancelled and a full refund will be initiated. If you wish to cancel your order prior to fulfillment, please reach out to customer service with your order number (URB-XXXXX).
Completed Orders (Shipped/Fulfilled)
Once an order has been fulfilled, it cannot be canceled and refunds are not eligible.
Refunds
Refunds are initiated immediately back to the payment method used at checkout. Your bank or card provider may take 3–7 business days to post the funds. If not received within this window, we recommend contacting your financial institution directly.
Delivery estimates begin after shipment and are provided by USPS. Shipping times vary based on your selected method, location, and package contents. Rates are determined by USPS and the weight of your order.
Available Methods (Estimated Delivery Times):
USPS Ground Advantage - Processed in the order received; typically delivers within 2–8 business days after pickup (up to 10 days during peak volume).
USPS Priority Mail - Prioritized in our fulfillment queue; typically delivers within 1–5 business days after pickup
Free Shipping - Orders over $99 ship free via USPS Ground Advantage.
⚠️USPS delivery estimates and expected delivery dates are not guaranteed and may shift during transit due to weather, carrier delays, holidays, or operational disruptions. You can view current USPS delivery timeframes and delay information here: USPS Delayed Packages FAQ
Adult Signature (21+) - Packages containing inhalable devices require an adult signature (21+) upon delivery. If no adult is available to sign, USPS may: Attempt redelivery, Hold the package for pickup, Return the package to sender. If unavailable to sign, you may request USPS Hold For Pickup or use USPS Package Intercept (fees may apply).
For the most accurate information regarding your shipments transit and/or delivery, please reach out to USPS or your local post office directly. They can provide more insight than Urb’s able to access through the standard tracking updates.
URB cannot guarantee delivery windows and is not responsible for delays caused by weather, carrier issues, or other unforeseen circumstances. During peak seasons, storms, or labor shortages, carriers may experience extended transit times. For refund eligibility, please refer to our refund policy.
Tracking Your Order
Once your order is fulfilled, tracking information will be automatically sent to the email address provided at checkout.
Didn’t receive your tracking? Check your spam or promotions folder, confirm your email address was entered correctly, add accounts@urb.shop to your safe sender list to ensure future emails arrive properly. If your email address was entered incorrectly, and you did not receive an order confirmation, please reach out to customer service at help@urb.shop for assistance in getting that updated.
Stay Informed on Your Package’s Delivery
Sign up for ‘Text & Email Updates’ directly through your tracking information, or sign up for USPS Informed Delivery to monitor all incoming mail and packages to your address.
USPS Tracking Updates
Tracking may not update in real-time. Packages often continue moving through the USPS network even if no new scans appear for several days—especially during peak seasons or weather delays. If your package seems “stuck” or hasn’t updated for 3–5 business days, we recommend allowing additional time or contacting USPS directly before assuming it’s lost.
At this time, USPS does not share any internal delivery details with Urb beyond what’s visible in the tracking link. Concerns regarding the delivery of your package must be addressed by directly contacting USPS or your local post office directly.
URB cannot guarantee delivery windows and is not responsible for delays caused by weather, carrier issues, or other unforeseen circumstances. During peak seasons, storms, or labor shortages, carriers may experience extended transit times.
At this time, USPS doesn’t share any internal delivery details with URB beyond what’s available through the tracking link. Concerns regarding the delivery of your package must be addressed by directly contacting USPS or your local post office directly.
If your tracking shows “Delivered” but you have not received the package, it may have been scanned prematurely or is being held at your local post office. Packages typically arrive within a few days or have been recovered directly from the post office. In those cases, we always recommend reaching out to USPS or your local post office directly first. They often have additional delivery details not available through the standard tracking details and may be able to help locate or retrieve the package.
In the event that you haven't received your order within 10 business days of the expected delivery date and USPS is unable to assist, we recommend submitting a missing mail search or initiating a claim.
If your package is returned to our warehouse due to a missed signature or address error, you may choose:
A full refund to your original payment method.
Reshipment to an updated address.
Please email help@urb.shop with your order number (URB-XXXXX), address confirmation, and your preferred resolution.
Lifted Made maintains a policy of no refunds, exchanges, or returns; all sales are considered final once an order has been processed and shipped.
By completing a purchase through Lifted Made’s website, you acknowledge and agree to the Terms and Conditions of Use. See Refund Policy for additional information.
In most cases, only one coupon code can be used per order and is one-time use, unless specified otherwise. Promotional discounts may be subject to different guidelines.
Urb Miles Rewards Codes
Urb Miles codes can not be combined with other discount codes. All Urb Miles codes, excluding free shipping, require minimum purchase amounts listed in the ‘Reward Rules’ upon redemption. For more information, please refer to the following: Urb Miles Reward Program
Applying Coupons after Order Placement
Once your order has been placed, we are unable to apply additional codes or promotions retroactively. If your order is still processing, contact help@urb.shop, we can cancel it so you can re-place it using your code.
Expired Promotions
If a coupon or sale has ended before your order was placed, we cannot honor expired discounts.
Coupon Code, Promotion, & Checkout Assistance
Please email help@urb.shop with screenshots and details of the issue so we can assist promptly.
Urb’s Newsletter
Sign up for Urb’s newsletter to receive updates on exclusive promotions, new launches, and product releases.
For any questions or concerns, customer service can be reached Monday through Friday 9 AM to 5 PM CST (holiday hours may differ), via phone (844-4-LIFTED), or email (help@urb.shop).
Our customer service team will make every effort to contact you at the earliest opportunity, and we appreciate your patience in awaiting a response. Please include your order number and all relevant details for efficient assistance.
For more details related to refunds and replacement requests, please refer to our refund policy.
