Disposables

Proper storage ensures the longevity and quality of your hemp-derived disposables. Here are some guidelines to follow:

Keep it Upright: 

• Store your disposable in an upright position to prevent any oil leakage. Storing the cartridge upright and securely capped minimizes the risk of leakage. This ensures that your product stays where it belongs – in the cartridge.

Store in a Cool, Dark Place:

• A dark space for storage prevents light from degrading the products over time and causing oxidation of the distillate to occur. Opt for a storage space that’s sealed off and dark.

Avoid High Temperatures:

• Extreme temperatures, both hot and cold, can impact the composition of the disposable. Store them in a place with a moderate and consistent temperature. Store your cartridge in a cool, dry place away from direct sunlight and heat or A/C sources. 
• Exposure to air, light, and extreme temperatures can impact the viscosity of the oil, potentially causing clogs or affecting the overall vaping experience, and can also degrade the quality of the product over time.

By following these storage guidelines, you can preserve the quality and effectiveness of your disposables. If you have specific questions about storage or encounter any issues, feel free to reach out to our customer service team during business hours (9am-5pm) at help@urb.shop for personalized assistance.

Battery Not Charging

When charging, ensure you are using the correct USB-C charging cable (not included).

Device Not Producing Vapor

First, ensure the device is fully charged. If the issue persists, attempt the clogging tips below.

Device is Clogged

• 1.5ML Disposables: Blow into the charging port gradually, increasing pressure until airflow and vapor are visible from the mouthpiece.If still clogged, use a hair dryer or heat gun on the lowest heat setting for 10-15 seconds with the disposable upright. After heating, wait one minute, then try vaping.
• 3ML Disposables: If resistance is felt during a hit, indicating a possible clog, press the button twice to activate preheat at a 1.8 voltage setting. Pull on the device during preheat without activating the battery, and stop the preheat once the coil clears. **Note: Only use preheat when the device is clogged.

Device Overheating

Discontinue use immediately. Let the device cool down before attempting to use it again. If the problem persists, contact our customer service team.

Strange Taste or Burnt Flavor

This could be a sign of a depleted or burnt-out coil. Ensure the device is adequately charged and stored properly, and if the issue persists, consider replacing the disposable.

Inconsistent Battery Life

Check for any debris or foreign material around the battery connection points. Clean the contacts with a dry cotton swab. If the issue continues, it may be time to replace the disposable.

If you’ve tried these steps and still experience issues, our customer service team is here to help!

Please reference our shipping and returns page for our policies regarding product issues, and don’t hesitate to reach out to us at help@urb.shop, and we’ll be happy to assist you during our business hours (Monday to Friday, 9 am to 5 pm CST).

We offer a wide range of disposable THC vapes, each designed to deliver different effects and strengths to suit your individual needs. Whether you’re looking for a mild, relaxing experience or a more potent, intense high, there’s an Urb disposable vape that’s perfect for you.

For specific details on the strength and effects of each vape, be sure to check the product pages on our website. We provide comprehensive information, including THC content, expected effects, and user reviews, so you can make an informed choice that best aligns with your preferences.