I am extremely disappointed with URB's shipping process and overall service. I paid extra for Priority Shipping expecting a fast, reliable delivery, but the experience was completely unacceptable.
Despite paying the premium rate, the package was delayed for days before even leaving the warehouse, completely defeating the purpose of paying extra for expedited handling. Paying extra for "Priority" should mean faster processing and delivery, but in reality, you are paying extra money for standard (or worse) wait times.
If you decide to order from URB, do not waste your money on Priority Shipping. Stick to standard shipping because paying extra won't get your package to you any faster, and their customer support does very little to address or make up for the delays. Extremely frustrating experience—save your money!
I love the vape pens I received! Haven’t tried anything else yet .
Marissa iwith customer service is a Rock Star , she was quick to address my issues and had more than 1 solution a real problem solver. You have a customer for life. Thank you for all your help and such a positive and supportive attitude in our communications.