Can’t be more pleased with all the products ordered. Fast shipping and order status updates right up until delivery. Will be ordering again!
I ordered 2 bottles of the live sugar gummies, they never arrived. I contacted the WI post office and they told me they never received my package. I have emailed Urb (no response) and called (got voice mail, left a vm, no call back) and now I am out $50.00. WOW.
I wish I had read the latest reviews before purchasing again. I’ve ordered from this company previously and got the product within a week but something has gone wrong with this new way of doin business. I ordered on 12/8 and the only update I’m seeing is a label has been create. I’ve called and left numerous messages plus emailed but no response updating me on the status. Don’t look like will be ordering from them again
Yesterday I wrote a review stating how terrible this company is. I am writing this to amend it. The CEO reached out to me to apologize and shortly afterwards customer service reached out to explain, they are swamped due to the holidays/sales and the shipping discrepancies are due to the USPS and not them. They also made every effort to make everything right. I am pleased with the customer service outreach and the explanation, therefore please ignore yesterday's rant (I don't see a way to erase the review) and give them a try. Even in my negative review, I did state THE PRODUCTS ARE EXCELLENT!
What has happened to this company?? They sent to wrong product! I am very disappointed and sad. When I first started ordering from them I could talk to someone if there was a problem. Now I can’t get in touch with anyone😢 This company has great products but don’t try to buy if they are having a sale because you might not get what you pay for. I ordered the 5000MG but I received 350MG that is a HUGE DIFFERENCE!! I am on a very small income, all I want is what I paid for🥺
